If you want to make a complaint – whatever it is about – it’s best to talk with a member of our staff.
Please email us at firstname.lastname@example.org or phone us on 0330 223 2913 and ask to speak to our complaints manager.
We are committed to providing products and services of the very highest standards. If you feel that we haven’t lived up to your expectations in any way, we’d like to know so we can put things right for you.
We’ll do all we can to resolve your complaint by the end of the next business day. If we can’t do this, we’ll write to you within five working days to tell you what we’ve done to resolve the problem, or acknowledge your complaint and let you know when you can expect a full response. We’ll also let you know the name and contact details of the person or team dealing with your case.
In the unlikely event that you remain unhappy you can ask our complaints manager to escalate this to our Managing Director.